International Association of Remote Professionals (IARP)®

 IARP® CERTIFICATION HANDBOOK

{ CODE OF ETHICS, POLiCIES, FAQ, DISCLAIMERS & REQUIREMENTS }

This is the National Association of Remote workers® (hereinafter “IARP®”) IARP® Certification Handbook (hereinafter the “Handbook”). Students are asked to read & accept this Handbook before beginning the IARP® Certification process. The Handbook outlines IARP®’s expectation for Students and how they should conduct themselves in an ethical manner before beginning the IARP® Certification process, during and after the IARP® Certification process and after obtaining the IARP® Certification. This handbook also covers the various policies, FAQ, disclaimers and requirements in obtaining a IARP® Certification.

BY REGISTERING FOR ANY IARP® CERTIFICATION PROGRAM YOU HEREBY ACKNOWLEDGE YOU HAVE FULLY READ AND ACCEPT THE ITEMS FOUND WITHIN THE IARP® TERMS OF USE AS WELL AS THE IARP® CERTIFICATION HANDBOOK (AS IDENTIFIED BELOW). BY USING OUR WEBSITE AND SERVICES YOU ARE ACCESSING A COMPANY LOCATED IN BROWARD COUNTY, FLORIDA.

ELIGIBILITY REQUIREMENTS

To obtain a IARP® Certification, the Student must meet the two (2) eligibility requirements set forth by IARP® (as identified below), provide full payment of the IARP® Certification fees and follow any other applicable requirements, as outlined in this handbook.

1. Government Issued ID: All Students pursuing IARP® Certification must have a government issued ID which gets presented to the exam Proctor to verify Student’s identity. Note: IARP® reserves the right to request additional documentation to verify identity.

2. Online Accessibility: All Students pursuing IARP® Certification must have access to a computer (desktop or laptop) with internet access.

INTERNATIONAL STUDENTS

With the rising trend in companies opting to outsource jobs to remote contract employees & outsourced service providers based outside the United States, IARP® will permit non-US Resident Students to attain IARP® certification. To help ensure IARP® can validate a non-US Resident’s identity, IARP® may require the Student provide IARP® with additional documentation (i.e. copy of an electric bill, 2nd form of ID, etc.).

GENERAL EXPECTATIONS

1. Certification Requirements: The Student will not attain a IARP® Certification until the following occurs: 

1. The Student must complete the required training classes through IARP®. 

2. The Student must pass a timed 1-hour timed online “proctored” exam. This exam consists of thirty (30) multiple choice/true & false questions.

3. The Student must read & accept the IARP® Terms of Use & IARP® Certification Handbook.

2. Changes to Requirements: The Student acknowledges that IARP® may change the initial Certification requirements and other criteria for Certification, or any aspect of them, at any time and in IARP®’s sole and absolute discretion.

3. Compliance with IARP®’s Code of Ethics: The Student must at all times comply with IARP®’s Code of Ethics, as it presently exists and as IARP® modifies it from time to time.

4. Student Representations: The Student will act with integrity in all communications with IARP®. All statements and representations made by the Student, or on the Student’s behalf, in any communication with IARP®, including in connection with the initial Certification requirements shall be truthful, accurate, and complete.

CODE OF ETHICS

1. Core Statement: The International Association of Remote Workers (IARP)®, with a mailing address at Presidential Circle - 4000 Hollywood Blvd., Suite 555-South - Hollywood, FL 33021, proudly offers an educational “professional development” Certification program for aspiring Remote workers nationwide. Believing in the worth and dignity of each Remote worker, IARP® recognizes the supreme importance of the pursuit of truth, devotion to excellence, and commitment to continuing education. IARP® encourages accountability, trust, intelligence and integrity by all parties involved in remote work. These parties include, but are not limited to: TeleSales, Appointment Setting, Complaint Resolution, Customer Service, Debt Collection, Etc. Essential to these goals is the protection of freedom to learn and to perform remote work, and the support of equal remote work opportunity for all. IARP® also recognizes the magnitude of the responsibility inherent in remote work. The desire for the respect and confidence of one's colleagues, of vendors, and of the fellow Students of the IARP® community the incentive to attain and maintain the highest possible degree of ethical conduct.

2. Who Must Follow Our Code of Ethics?:  We expect all of our Students to know and follow this IARP® Code of Ethics. Failure to do so can result in disciplinary action, including revoking of the Student’s IARP® certification. Moreover, while the IARP® Code of Ethics is specifically written for IARP® Students, we expect members of our extended workforce (teachers and independent contractors) and others who may be temporarily assigned to perform work or services for IARP® to follow the IARP® Code of Ethics in connection with their work for IARP®. Failure of a member of our extended workforce or other covered service provider to follow the IARP® Code of Ethics can result in termination of their relationship with IARP®.

3. Preamble: The Code of Ethics of the National Association of Remote workers® (IARP®) applies only to Students who have registered for a IARP® Certification and is enforceable solely by IARP® and/or its affiliates. The primary purpose of this Code of Ethics is to support IARP®’s mission, which is the advancement of knowledge and good practices in the remote work profession. IARP® can succeed in this mission only if it has integrity in the remote work communities and with the general public and is viewed as a credible, objective and unbiased force whose statements, activities and relationships are beyond reproach. IARP® recognizes that there are many ethical issues facing Remote workers in the fields of remote work which are not covered by this Code of Ethics. IARP® has not attempted in this Code to set forth a position regarding all ethical issues which its Students may face in their day-to-day professional activities. Rather, the purpose of this Code is to speak to those ethical matters which bear directly on IARP®'s educational mission and to those activities which relate to that mission.

4. Enforcement: In IARP®, in its sole and absolute discretion, determines that a Student has violated the IARP® Code of Ethics, IARP® reserves the right to revoke a Student’s IARP® Certification. IARP® believes that this Code of Ethics must adapt as IARP®'s needs and those of the remote work communities which it serves evolve and change. As circumstances and needs change, IARP® may determine need exists for IARP® to alter this Code of Ethics. All Students are responsible to comply with any and all changes to this Code of Ethics are subject to revocation of their IARP® Certification in the event a Student violates any version of this Code of Ethics. For this reason, IARP® is committed to revising this Code of Ethics from time to time as circumstances warrant. And IARP® welcomes comment and input from its IARP® Students to help improve the IARP® Code of Ethics. .

5. Commitment to the Profession: The remote work profession is vested with a trust and responsibility requiring the highest ideals of professional service. In the belief that the quality of the services of the remote work profession directly influences all parties involved in remote work the IARP® Certification shall exert every effort to raise professional standards, to promote a climate that encourages the exercise of professional judgment, to achieve conditions that attract persons worthy of the trust to careers in remote work, and to assist in preventing the practice of the profession by unqualified persons.

6. In Fulfillment of the Obligation to the Profession, the Student…

1.     Shall not in an application for employment deliberately make a false statement or fail to disclose a material fact related to competency and qualifications.

2.     Shall not misrepresent his/her professional qualifications. 

3.     Shall not assist any entry into the remote work profession of a person known to be unqualified in respect to character, education, or other relevant attribute. 

4.     Shall not knowingly make a false statement concerning the qualifications of a candidate for employment.

5.     Shall not assist a person or firm in the unauthorized practice of remote work.

6.     Shall not disclose confidential information about colleagues, borrowers, vendors, or clients, obtained in the course of employment as a remote worker unless disclosure is authorized by such, or is required by law.

7.     Shall not knowingly make false or malicious statements about a colleague, client, borrower or vendor.

8.     Shall not accept any gratuity, gift, or favor that might impair or appear to influence professional decisions or actions as a remote worker.

9.     Shall not knowingly commit fraud of any kind.

EXAM POLICIES

1. IARP® Exam Format: Each IARP® certification program contains a timed 1-hour 30-question (multiple choice & true/false) online proctored exam — which is administered once the Student has completed the required IARP® training classes. The Student will need a webcam for the exam only and must show the Proctor proof of ID at time of exam.

2. IARP® Exam Passing Score: The Student must get at least 75% of the exam questions correct to pass the IARP® Certification exam.

3. Passed IARP® Exams: Once the Student passes the IARP® Certification exam, the Student can download their IARP® Certification certificate as a PDF file. NOTE: The Student may not retake the exam if they passed the exam – exam retakes are only allowed if the Student fails the exam.

4. Failed IARP® Exam Retakes: In the event the Student fails the IARP® Certification exam, the Student may re-take the exam up to (3) times with a “cooling off” period of (14) calendar days between each failed exam. If the Student fails the exam three times, the Student must wait 1 year before the Student can re-register for the same IARP® Certification -- the 1-year waiting period will start from the date of the third failed exam.

5. Ownership and Disclosure of IARP® Exam Material: The contents of any IARP® exam are the exclusive property of IARP® and are protected by trade secret, contract, copyright, and other laws and this Agreement. IARP® owns the exam questions and answers and the Student responses to the exam questions. The Student shall assign to IARP® all rights the Student may have to any portion of the exam materials. The Student shall not copy or reproduce the exam materials, in part or in whole, by any means whatsoever, including memorization, note-taking, or electronic transmission. This prohibition includes reproduction orally, in writing, in any Internet “chat room or closed group,” message board, forum, or otherwise. Any unauthorized disclosure of exam materials may result in legal and/or disciplinary action against the Student.

6. Identification Requirements: The Student will scan and upload their ID within the IARP® Online Student Portal as “Assignment 1” of the IARP® Certification process – the Student’s ID will be used to verify the Student’s identity. To take the online proctored IARP® Certification exam, the Student must also present their ID to the proctor, via webcam.

7. Acceptable Forms of ID: The Student must furnish IARP® and the online exam proctor with a positive proof of identity by presenting a valid, unexpired, government-issued ID with a photograph and signature. The name on the ID must match the Student’s name as it appears within their IARP® Online Student Portal. The following are approved forms of ID:

• Government-Issued Passport/Passport Card

• Government-Issued Driver’s License or Identification Card

• Government-Issued Driving Learner’s Permit

• US Military ID, U.S. Permanent Resident Card (Green Card)

• U.S. Department of Homeland Security-issued Employment Authorization Card

8. Post-Exam Policy: Once a Student completes the IARP® Certification Exam, IARP® will not provide the Student with a copy of the exam; nor, provide the Student with any of the correct or incorrect answers.

9. IARP® Exam Wrongful Acts: The Student shall not engage in any Wrongful Acts (as described below). In the event of an actual or potential Exam Wrongful Act, IARP® has the right to terminate Student’s Exam, not score the Student’s Exam, or void or withhold the Student’s Exam result. A Wrongful Act is any activity or conduct that violates the Exam Policies or otherwise compromises or attempts to compromise the reputation, integrity, validity, or security of the Exam. An exam Wrongful Act includes conduct occurring before, during, and after the administration of the exam; and includes, but is not limited to:

1. Receiving assistance on the exam, including attempting to communicate with other persons;

2. Taking part in an act of impersonation or other forms of cheating or misrepresentation;

3. Failing to follow the directions of testing personnel before, during, or after the exam (i.e. not showing the Proctor your identification card to verify your identity);

4. Taking photos of the exam;

5. Asking for, receiving, or using unauthorized exam questions or exam prep materials that violate IARP®’s copyright when preparing for the exam;

6. Disclosing exam material to others;

7. Failing to comply with IARP®’s Terms of Use & Code of Ethics;

8. When taking the exam, speaking to or receiving aid from other individuals;

9. Engaging in any other conduct that could be considered by IARP®, in its sole discretion, to compromise or attempt to compromise the reputation, integrity, validity, or security of the exam;

10. Altering exam results issued by IARP® and/or misrepresenting pass/fail results;

11. Altering any documentation issued to Student by IARP® or its testing partner in connection with admission to the exam;

12. Falsifying or misrepresenting information in connection with the exam;

13. Disclosing, publishing, reproducing, or transmitting the contents of the exam, in whole or in part, in any manner or by any means, for any purpose;

14. Retaining the exam questions or disclosing the exam questions in whole or in part to any other person or entity;

15. Attempting to give or receive assistance, or otherwise communicating in any form with another person or entity about the exam during the exam administration; and 

16. Failing to cooperate with any IARP® investigation into possible exam fraud.

GENERAL POLICIES

1. Use of IARP® Logo & Name on Promotional Materials: The Student is not permitted to use the IARP® logo/name on any promotional materials (i.e. business cards, websites, brochures, online/print advertising, etc.). However, the Student may list their active IARP® Certification on their resume, LinkedIn.com profile or any other professional profile or bio. For example, the Student may add the IARP® Certification acronym to their LinkedIn.com profile name (for example, John Smith, CRP®). The Student may also add the IARP® Certification to their LinkedIn.com "Certifications" section of their profile, i.e. Certified Remote worker (CRP®).

2. 1-Year Access: Once a student enrolls, the student will have one year of access to the IARP® Online Training Portal & related services, which will start from when the student first logs into the IARP® Online Training Portal — not from date of purchase. This one-year period applies to the webinars, course materials, exams and customer support.

3. No Job Placement Provided: For those Students who are seeking to find a job within the remote work industry IARP® does not provide job placement assistance of any kind. Aside from the current state of any given job market, there are many other factors that go into the Student securing a job after obtaining IARP® Certification — which are out of IARP®’s control (i.e. the Student’s professionalism, interpersonal skills, enthusiasm, employment track record, etc.). With this is mind, IARP® does NOT provide job placement assistance, nor guarantee the Student will find a job.

4. IARP® Certification is Not State or Federal Issued: All IARP® “professional development” courses are not required by any state. These IARP® “professional development” courses are designed to help you advance your career, grow your business and make the commitment to lifelong learning. All IARP® Certification programs are for “professional development” purposes only, and are NOT to be considered a State or Federal issued License or Certification. IARP® Certification has no effect on state professional licensure requirements, if any. It is advised that Students seek guidance from the appropriate licensing agency in your home state before beginning any academic program leading to licensure or certification. Although most employers do not require a “professional development” Certification to secure employment or for career advancement, we have been in business since 2018 and are considered by many remote work professionals to be a leading provider in remote work education and certification.

5. IARP® Certification Revocation: IARP® reserves the right, at any time and in IARP®’s sole and absolute discretion, to revoke the Student’s IARP® Certification for reasons including (but not limited to): 

1. violation of the IARP® Code of Ethics;

2. expiration of IARP® Certification;

3. cheating on a IARP® exam; 

4. aiding in the cheating of a IARP® exam;

5. disclosing IARP® exam questions or answers to a third party;

6. misrepresenting their IARP® Certification.

6. Yearly Re-Certification: The Student must re-certify each year to keep their CRP® Certification active, and as such, the Student will have the option each year to renew their CRP® Certification. If the Student chooses to do so, a $29.00 re-certification charge will apply each year; at which time, the Student will be required to take a new timed 1-hour online proctored exam. The re-certification charge will provide the Student with an additional 1 year access to the latest version of the required CRP® Certification training classes. Note: The required CRP® Certification training classes do not necessarily change from year to year.

7. Hold Harmless/Indemnification: By proceeding forward with obtaining any IARP® Certification, the Student hereby acknowledges and agrees to indemnify and hold harmless IARP® and its employees, officers, directors, trustees, shareholders, affiliates, and agents (as it relates to the Student’s IARP® Certification) from and against any and all liabilities, actions, claims, damages, costs, losses, and expenses, including, without limitation, reasonable attorneys’ fees & costs, arising out of (a) any negligent act or omission by Student, or (b) any breach by Student of any item contained in the IARP® Code of Ethics. This indemnification shall remain effective indefinitely and shall not terminate with the expiration or termination of the Student’s IARP® Certification.

8. Trademark: Except as provided in item 1 in the above “General Policies” section, the Student is not authorized to use any IARP® trademarks, service marks, or logos. The Student may not use those marks until the Students certification is attained and a misrepresentation or an omission of any material fact is cause for denial or revocation of any right the Student may have to use the IARP® Certification marks. The Student’s use of any of the Certification Marks prior to receiving a IARP® Certification constitutes infringement of IARP®’s rights, and IARP® is entitled to pursue all legal and equitable remedies for such infringement.

9. Complaint Resolution Not Provided: If a complaint is made against a Student, IARP® will not get involved in “complaint resolution”, and as such, will not become the judge in deciding who is right and who is wrong.

FREQUENTLY ASKED QUESTIONS

1. Are IARP® Certification Programs State or Federal Issued? No. All IARP® certification programs are for “professional development” purposes only, and are NOT to be considered a license, nor a State or Federal issued certification.

2. Do Employers Recognize IARP® Certification? Yes. However, it’s important to note you’ll inevitably encounter employers who feel a Certification is “just a piece of paper” since it does not factor in a candidate’s professionalism, employment track record, enthusiasm, interpersonal skills, etc.

3. Can Students Ask Questions Directly to the Instructor? No. We do not permit students to ask questions directly to the instructors. However, we do include source links within each presentation, so students can gain further clarity on particular topics and get updates throughout the year on new rule/guideline changes, etc.

DISCLAIMERS

1. Training & Certification Disclaimer: IARP® is a Florida corporation, and all training & Certification offered through IARP® is for "professional development" and is further for informational purposes only (not to serve as licensure training or legal advice). Obtaining IARP® Certification does not imply the Student is an "expert" or "licensed" in any mortgage related field -- it simply means the Student has taken online training classes and passed a 1-hour timed online proctored exam. It also does not guarantee the Student will find a job. IARP® does not provide job placement assistance. IARP® is not owned, operated or affiliated with any State Agency or Federal Government in any way. The IARP® Certification is not a local, State or Federal Government issued Certification. IARP® reserves the right, at any time, to strengthen and enhance the IARP® Certification by changing curriculum and/or discontinuing any of the training classes included in the IARP® Certification. IARP® also reserves the right, at any time, to change the IARP® Certification process and/or discontinue the IARP® Certification altogether.

2. IARP® Certification is NOT a License: IARP® Certification is strictly a “professional development” training program – not a license.

3. Disclaimer of Liability: With respect to documents and information available from IARP®, IARP® does not make any warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose arising out of the use or inability to use the documents and/or information provided by IARP®. IARP® further does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

4. Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by IARP®

5. Disclaimer for External Linkages: IARP® neither endorses links nor approves of links to external sources. External links are made available for the convenience of the Student. IARP® takes no responsibility for a link's operation or content.

6. Disclaimer: IARP® is not owned, operated or affiliated with any State agency or the Federal Government in any way.

REFUND POLICY

No refunds or credits will be issued if a student and/or customer has, AT ANY TIME, logged into any recorded webinar course, or downloaded any course materials or requested a Certificate of Completion for the course/certification/bootcamp/bundled package purchased. If a student and/or customer has not logged into a recorded webinar course, or downloaded any course materials or requested a Certificate of Completion, the customer is entitled to a full refund (minus a $75 administrative cancellation fee) provided a refund request is received in writing or via e-mail by IARP® within (5) calendar days from the date of purchase. If a refund is issued to a customer, the customer will not be permitted to repurchase any IARP® product from IARP®, or its affiliate resellers. NOTE: there are no refunds on corporate sponsorship packages that include advertising, “brand awareness” initiatives, email marketing, banner ads, etc.

**Last Updated 03/05/24**